IT - Business System Analysts - Onsite

Job Summary (List Format): Technology Operations Coordinator (City of Phoenix, Water Services Department – Technology Services Division)

• Serve as a central liaison between business units, technical teams, vendors, and leadership to ensure clear communication and alignment on business and technical objectives.
• Coordinate, track, and prioritize tasks across interdisciplinary teams, ensuring timely completion of assignments and action items.
• Gather business needs, translate them into actionable technical requirements, and prepare business cases, requirements documentation, user stories, workflows, and executive summaries.
• Support the governance, audit, and compliance activities by assisting with documentation review and ensuring adherence to IT policies.
• Provide operational support for mission-critical applications (e.g., WAM, CC&B) and assist with technology lifecycle and hardware management (intake, tagging, imaging, inventory, deployment).
• Manage administrative and operational processes, including scheduling meetings, tracking purchase orders, payment requests, and procurement documentation.
• Maintain organized documentation, support records management, update SharePoint content, and coordinate division-wide logistics.
• Perform SAP/SRM budget reviews, shopping cart creation, purchase tracking, and assist with contract coordination and vendor documentation.
• Ensure high standards of punctuality, reliability, organization, communication, and attention to detail in a fully onsite (no telework) environment.
• Collaborate with leadership, budget teams, and technical staff to ensure accurate fiscal management and policy compliance.
• Support inventory processes, policy development, and operational support across governance, applications, and hardware teams as needed.
• Work proactively to solve problems, anticipate team needs, and deliver high-quality technology services in a fast-paced municipal environment.

Required Skills

• Strong background in business analysis, technology operations, or administrative support (preferably in municipal/utility settings)
• Excellent verbal, written, and interpersonal communication skills

• Proven ability to manage multiple priorities and deadlines

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)
• Attention to detail, strong follow-up, and organizational skills

• Experience working with technical teams and translating business needs

Preferred Skills

• Experience with SAP/SRM, enterprise applications (WAM, CC&B, GIS, billing systems)
• Familiarity with utility or municipal operations, IT governance, and procurement workflows

• Strong problem-solving skills and ability to work independently

• Ability to build collaborative relationships across diverse teams

Work Environment

• Fully onsite at 200 W. Washington St., Phoenix, AZ (no remote work)
• Monday to Friday, 8 AM to 5 PM (40 hours/week)
• Must be local and available for in-person interviews and quick start after offer