Associate IT Service Analyst

Michigan Farm Bureau seeks an Associate IT Service Analyst to provide front-line technical support for staff and affiliates in a mission-driven agricultural organization. This role handles tickets, phone, and email requests; troubleshoots hardware, software, and network issues; and supports user onboarding and account management. The analyst documents solutions, contributes to the knowledge base, and assists with small IT projects. Success in this collaborative, member-focused environment requires strong communication, customer service, problem-solving skills, and a desire to grow in IT service management.