Technical Support Analyst II (Audio-Visual)

Introduction

We don’t just build products – we transform your world. At SACRUM, we believe that the strongest results come from the strongest teams. When talented people unite with purpose, innovation becomes inevitable. Join us. Let’s create, collaborate, and make extraordinary things happen – together.

Responsibilities

The Technical Support Analyst (Audio-Visual) will be responsible for day-to-day support, maintenance, troubleshooting, and evaluation of conference room audio-visual hardware and software. They will assist end users with meeting scheduling, setup, and reported issues. Additionally, they will work with senior audio-visual staff to monitor the health of various audio-visual platforms and digital signage solutions.

Requirements

Required Skills:

• Adaptability
• Analytical Skill
• Attention To Detail
• Audiovisual
• Collaboration
• Communication
• Computer Hardware
• Computer Networking
• Digital Signage
• End-user Training
• Evaluation
• FOCUS
• Management
• Microsoft
• Office Administration
• Organizational Skills
• Polycom
• Problem Solving
• Recruiting
• Remote Support
• Reporting
• Research
• SAP BASIS
• Scheduling
• Sourcing
• Technical Support
• Training
• Work Ethic

Preferred Skills:

• Experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat, and Logitech products
• Strong desire to learn and grow
• Ability to manage multiple tasks and meet deadlines
• Knowledge of networking basics

Detailed Responsibilities:

The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our office. Support includes assisting with end-user technical needs, camera tracking, meeting scheduling, remote troubleshooting, end-user training, and system health monitoring. The role also involves training in production systems and researching new products.

Application Process

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications. Applications will be reviewed on a rolling basis until the position is filled. Interviews will include one remote and one onsite interview prior to a hiring decision.

Disqualifiers

Candidates will not be considered for this position if they do not possess a minimum of one year of relevant experience in audio-visual technologies and at least one year of end-user support in a technical environment.