Help Desk Analyst 2-Video Support

Ardent Technologies, Inc. is an accredited small business providing a full range of IT support services, cybersecurity services, staff augmentation, fiscal management, and administrative support. Headquarters in Dayton, OH, near Wright-Patterson Air Force Base, Ardent has served federal, state/local government, commercial, and higher education markets across the US since 2000. Our commitment to excellence, integrity, and client satisfaction drives our growth—and yours.

Job Description 

·       We are currently seeking a highly motivated “Help Desk Analyst 2-Video Support” to join our team for a project with our esteemed client. The ideal candidate will possess deep expertise in “ Help Desk , Video , telephone , email , Microsoft O365, Polycom and Cisco infrastructure ” with a proven track record of delivering high-quality results.

Job Description

Video Support Specialist

Education:

Preferred Education:  4-year college degree

Years of Relevant Experience:  2 years 

Key Skills:

•  Process and schedule for videoconference requests  and manage other  issues via telephone and email.  Last year we scheduled over 12,000 conferences.

•  Utilize Microsoft O365

•  Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

•  Use professional written and oral communication

•  Work successfully across multiple teams

•  Provide analytical and troubleshooting support for video endpoints and fiber networks

•  Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

•  Prefer experience with Polycom and Cisco infrastructure and endpoints

•  Provide limited audio/video support for management off-site activities

•  Maintain strict confidentiality for all videoconferencing activities

•  Report operational and technical issues to managers

Submit your resume to or apply directly through Dice. For immediate consideration, please include the “Help Desk Analyst 2-Video Support” in the subject line.

Equal Opportunity Employer

Ardent Technologies, Inc., is an equal opportunity employer that relies on the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.