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Mobile Device Tech

Hired by Matrix, Inc.Franklin Township, NJ🇺🇸United StatesPosted 14 Jul 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

At-a-Glance:
Are you ready to build your career with a public transportation system. If so, our client is hiring a Mobile Device Tech.

Required:
  • 3-5 years of proven experience supporting Apple and Android products.
  • Strong communication skills, both written and verbal.
  • Experience in ticket documentation and management.
  • ITIL certification or familiarity with ITIL best practices is advantageous.
  • Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
  • Knowledge of multi-factor authentication tools and methods.
  • Experience working with handheld devices and POS systems.
  • Knowledge of what a Handheld Validation Device (HVD/MVD).
Responsibilities:
  • Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
  • Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
  • Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
  • Deliver excellent customer service, assisting users with various mobile device needs.
  • Activate and suspend lines of service as required.
  • Utilize remote tools effectively to resolve technical issues.
  • Record and document all requests/issues accurately in ticketing systems—attention to detail is essential.
  • RMA experience working with vendors.
  • Adapt to changes in processes and technology as the role evolves. 
Get in Touch:
We want to hear from you! If you think you''d be a good match, submit your resume and reach out to Karmina at (862) 658-689 to learn more.

Skills

POS Systems
Ticketing Systems
Android

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