Technical Delivery Manager

Technical Delivery Manager - Salesforce & CRM Integrations

Location: Pune, India

Employment Type: Full-Time

Position Summary

We are seeking an experienced Technical Delivery Manager to lead the successful delivery of Salesforce-based solutions, CRM integrations, and enterprise-scale technology initiatives. The ideal candidate will possess strong expertise in Salesforce technologies, including Apex and Lightning Web Components (LWC), along with proven experience managing cross-functional engineering teams and complex integration programs.

This role requires a combination of technical leadership, delivery management, stakeholder collaboration, and hands-on understanding of enterprise integrations within the healthcare domain.

Key Responsibilities

Delivery Management

• Lead end-to-end delivery of Salesforce and CRM-related technology initiatives.
• Manage project scope, timelines, risks, dependencies, and delivery commitments.
• Drive successful execution of Agile development processes and release planning.
• Ensure delivery of high-quality solutions aligned with business objectives.
• Monitor project progress and proactively address delivery risks and escalations.
• Manage multiple concurrent projects and integration workstreams.

Salesforce & CRM Leadership

• Oversee development and implementation of Salesforce-based solutions.
• Provide guidance on Apex, Lightning Web Components (LWC), Salesforce integrations, and platform best practices.
• Collaborate with Architects and Engineering Leads to define scalable technical solutions.
• Support CRM platform enhancements, integrations, and modernization initiatives.
• Ensure alignment of Salesforce solutions with organizational goals.

Integration & Technical Oversight

• Lead enterprise integration projects involving CRM, APIs, middleware, and external systems.
• Drive technical discussions around REST APIs, microservices architecture, and system interoperability.
• Review integration designs and implementation approaches.
• Support API troubleshooting and debugging activities using tools such as CURL, Postman, and related technologies.
• Ensure secure, scalable, and reliable integration patterns are implemented.

Stakeholder & Cross-Functional Leadership

• Coordinate technical delivery across Product, Engineering, QA, DevOps, Architects, and Business teams.
• Act as the primary liaison between business stakeholders and engineering teams.
• Manage stakeholder expectations through regular communication and status reporting.
• Facilitate decision-making and resolve cross-functional delivery issues.
• Drive collaboration across geographically distributed teams.

Team Management

• Lead and mentor engineering teams across development, QA, and integration functions.
• Conduct performance reviews, coaching, and career development discussions.
• Support hiring, onboarding, and team growth initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.

Technical Requirements

Salesforce & CRM

• Strong experience with Salesforce platform development and delivery.
• Hands-on knowledge of:
• Apex
• Lightning Web Components (LWC)
• Salesforce integrations
• CRM platform architecture
• Experience integrating Salesforce with external enterprise applications.

Integration & API Technologies

• Strong understanding of:
• RESTful APIs
• SOAP services
• Microservices architecture
• Enterprise integration patterns
• Hands-on experience with API troubleshooting tools including:
• CURL
• Postman
• API monitoring and debugging tools

Delivery & Project Management

• Agile/Scrum methodologies
• Sprint planning and capacity management
• Release management
• Risk and dependency management
• Resource planning
• Stakeholder management
• Delivery governance and reporting

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• 8-12+ years of experience in software delivery, technical program management, or engineering leadership roles.
• Proven experience delivering Salesforce and CRM-based solutions.
• Strong expertise in Apex and Lightning Web Components (LWC).
• Experience managing large-scale integration projects and enterprise implementations.
• Demonstrated success leading cross-functional engineering teams.
• Strong understanding of APIs, microservices, and integration frameworks.
• Hands-on experience with CURL, Postman, and API troubleshooting methodologies.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in Healthcare, Health Insurance, or Payer domain.
• Exposure to healthcare platforms and workflows.
• Experience managing distributed or offshore engineering teams.
• Salesforce certifications (Platform Developer, Application Architect, Integration Architect, etc.).
• Agile certifications such as Scrum Master (CSM) or SAFe.

Key Success Factors

• Successful delivery of Salesforce and CRM initiatives.
• Effective leadership of cross-functional engineering teams.
• Strong stakeholder satisfaction and communication.
• Excellence in managing complex integration programs.
• Reduced delivery risks and improved project predictability.
• High-quality technical execution and adherence to best practices.