ServiceNow Engineer / Admin (AU Citizens)

XPT Software Australia Pty Ltd Contract

ServiceNow Engineer / Admin (AU Citizens)

Brisbane, Canberra, Australia Posted on 02/26/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Position: ServiceNow Engineer / Administrator

Role Overview

The ServiceNow Engineer / Administrator will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. The role includes supporting implementations, deployments, upgrades, and ensuring the platform operates securely and reliably in a Government environment.

Key Responsibilities

Administer and support the ServiceNow platform

Manage users, roles, groups, and access controls

Support ServiceNow implementations, deployments, and upgrades

Perform platform configuration including workflows, forms, and UI policies

Monitor system performance and resolve platform issues

Support testing, deployment, and post-go-live activities

Maintain technical and operational documentation

Ensure platform compliance with Government security and governance standards

Required Skills & Experience

3+ years' experience as a ServiceNow Engineer or Administrator

Strong hands-on experience with ServiceNow administration and configuration

Good understanding of ITSM and ITIL processes

Experience supporting ServiceNow deployments and upgrades

Ability to troubleshoot and resolve platform issues

Strong communication and documentation skills

ServiceNow certification (CSA or equivalent)

Experience working in Government or regulated environments