Remote Telecom Support Team Lead Customer Experience

Partner Company in Australia seeks a Customer Service & Technical Support Team Lead to manage remote teams and drive high-quality, efficient telecommunications support. You will coach staff, escalate complex cases, and guide KPI-driven improvements across wireless services.

The role emphasizes hands-on SIM/eSIM activations, APN config, and billing support, with global clients and a fully remote setup. Strong English communication and leadership are essential.