Position: Microsoft 365 - Exchange Online Consultant
Location: Torrance, CA.
FTE/Fulltime
Salary: Market
Required Skills: strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019.
Job Description: - Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
- Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
- Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
- Working Experience of different type of connectors available in exchange/ Microsoft 365
- Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
- Good understanding of SSO with M365, including ADFS
- Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
- Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,
- Address service availability issues within the organizational span of control
- Manage services using the supplier, and the client implemented ITIL processes and practices
- To adhere to quality standards, regulatory requirements and company policies
- To provide support for on-call escalations and doing incident & problem management
- To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
- To participate or contribute to the business in the creation of proposals to drive Service improvement plans
- Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus
- Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus
Minimal job requirement - Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment
- A Master’s degree and Microsoft Certification a plus
- Previous Microsoft 365 administration and troubleshooting experience is required
- Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
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