Adobe Experience Cloud - Engagement Manager

CAPGEMINI AMERICA

Location

This is a hybrid role based in Philadelphia,PA.

About the job you're considering

We are seeking a Senior Engagement Lead / Functional Specialist to drive the successful delivery of complex, enterprise-scale Adobe Experience Cloud engagements. This role blends strong program and engagement leadership with deep functional expertise across Adobe Experience Cloud solutions. The ideal candidate can lead large, multi-workstream programs while also acting as a hands-on functional subject matter expert (SME).

Your role

The Engagement Lead will serve as the primary day-to-day client partner, ensuring business objectives, functional requirements, and delivery execution remains tightly aligned throughout the program lifecycle.

Your skills & experience

* Provide overall engagement and program leadership for multi-solution Adobe Experience Cloud implementations
* Own day-to-day client engagement management, acting as the primary point of contact
* Act as a functional SME across Adobe Experience Cloud, ensuring business requirements translate into effective platform usage
* Manage scope, dependencies, risks, and delivery milestones across multiple teams
* Provide functional leadership across solutions such as Adobe Experience Platform (AEP), Adobe Analytics, Customer Journey Analytics (CJA), and related tools
* Establish and reinforce delivery governance, documentation standards, and decision frameworks
* Drive alignment between client teams, delivery teams, and leadership
* Build trusted relationships with business stakeholders and facilitate alignment across diverse stakeholder groups with competing priorities

Required Experience & Qualifications
* 10+ years of experience in marketing technology or data-driven program delivery
* 5+ years of hands-on experience with Adobe Experience Cloud in a functional or consulting role
* Proven experience leading large, complex enterprise client engagements
* Strong functional understanding of AEP,CJA, CDP and related Experience Cloud capabilities
* Excellent communication, facilitation, and stakeholder management skills

Nice to Have
* Experience with enterprise-scale Adobe Experience Cloud programs
* Adobe certifications (CJA, AEP, or related solutions)
* Consulting or system integrator background