Zone Project Manager

Must Have Technical/Functional Skills

 

EUC / Workplace projects delivery experience 

Multi site and multi country rollout management 

Device refresh and OS migration (Windows/macOS) 

Endpoint management tools (Intune / SCCM / Jamf) 

Project planning, scheduling, and execution 

RAID management (Risks, Issues, Dependencies) 

Field technician and vendor coordination 

Change management and cutover / hypercare handling

 

Roles & Responsibilities

 

Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site) 

Define and manage scope, timelines, milestones, deliverables, and acceptance criteria 

Lead project kick-off, planning, execution, hypercare, and BAU handover 

Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution 

Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations 

Build and maintain integrated project plan including dependencies, critical path, and cutover steps 

Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage 

Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution 

Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure 

Run governance cadence: weekly/daily reviews, progress tracking, action/decision management 

Provide weekly status reports highlighting progress, risks, issues, and support required 

Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints) 

Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed) 

Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications 

Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU 

Ensure compliance with security policies, access controls, and EUC standards during deployment 

Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records) 

Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned 

Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable) 

Track effort/cost vs plan and highlight variances early (if financials are in scope) 

Drive continuous improvement through standard templates, playbooks, and process optimization