Video Surveillance Operator

POSITION OVERVIEW:

• Our client is seeking dependable, detail-oriented Surveillance Operators to join their Operations Center in Las Vegas. This is a fully onsite, desk-based monitoring role responsible for observing live video surveillance feeds, identifying suspicious or unsafe activity, and responding appropriately through audio intervention and incident escalation.
• Operators monitor multiple properties nationwide using proprietary surveillance technology and coordinate with law enforcement, emergency responders, and property representatives as needed.

KEY RESPONSIBILITIES:

• Monitor multiple live video surveillance feeds simultaneously.
• Identify unauthorized, suspicious, or unsafe activity in real time.
• Issue live audio warnings when appropriate.
• Contact law enforcement, first responders, or property contacts for active incidents.
• Create accurate and detailed incident reports.
• Navigate multiple monitors, software applications, and browser tabs concurrently.
• Maintain vigilance and focus throughout the shift.
• Escalate technical concerns to IT support when necessary.
• Adhere to attendance, punctuality, and performance expectations.

REQUIRED QUALIFICATIONS:

• Ability to read, write, and communicate clearly in English.
• Strong verbal communication skills and confidence speaking with law enforcement and property managers.
• Proficient computer skills with the ability to navigate multiple applications and monitors simultaneously.
• Minimum typing speed of 40 WPM.
• Strong attention to detail and situational awareness.
• Ability to remain seated and focused for extended periods.
• Ability to work in a high-volume, fast-paced environment.
• Reliable attendance and punctuality.
• Must be available to work weekends.
• Must be able to successfully complete mandatory training requirements.

PREFERRED QUALIFICATIONS:

• Candidates with experience in the following areas are highly preferred:
• Call center operations
• Dispatching or emergency communications
• Surveillance monitoring
• Loss prevention
• Fast-paced operations environments
• Video gaming or other multi-screen environments requiring quick reactions and multitasking
• Less Ideal Backgrounds
• Security professionals whose experience is primarily focused on physical patrols
• Candidates seeking remote work opportunities
• Candidates requiring schedule flexibility

WORK ENVIRONMENT:

• Fast-paced Operations Center
• Multi-monitor workstation environment
• Heavy computer usage throughout the shift
• Climate-controlled office setting
• Structured schedules with limited flexibility
• Communication platforms include Microsoft applications and Google Workspace tools
• Occasional overtime may occur
• Note: While overtime is generally not required, employees must be flexible to remain up to 20 minutes beyond their scheduled shift when actively handling an incident or call.

MANDATORY TRAINING REQUIREMENT

• All new hires, regardless of assigned shift, are required to complete mandatory training on the Swing Shift schedule.

TRAINING SCHEDULE:

• Saturday - Wednesday
• 6:00 PM - 11:00 PM
• Duration: Two weeks