Sr IT Support Engineer

Job Summary

We Are seeking a Senior IT Support Engineer to provide white-glove IT support for C-suite executives, senior leadership, and executive assistants. This role requires exceptional customer service, executive presence, strong Apple/macOS expertise, conference room technology support, and enterprise Microsoft technologies. The ideal candidate will proactively resolve technical issues while ensuring minimal disruption to executive productivity.

Required Skills

• 5+ years of IT/Desktop Support experience
• 2+ years supporting C-Level/VIP Executives
• Apple/macOS Administration
• Windows Desktop Support
• Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Active Directory & Azure Active Directory
• Microsoft Intune
• Windows Autopilot
• Apple MDM
• Teams Rooms / Zoom Rooms / Cisco Webex
• Conference Room & Boardroom AV Support
• Mobile Device Management (iOS & Android)
• VPN & Network Troubleshooting
• ServiceNow or similar ITSM tool
• Asset & Inventory Management
• Executive-level communication skills

Preferred Skills

• Microsoft Azure Administration
• Microsoft Exchange Administration
• PowerShell Scripting
• Windows Update for Business

Responsibilities

• Deliver white-glove IT support to C-suite executives and executive assistants.
• Support Windows, macOS, Apple devices, and mobile devices.
• Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.
• Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.
• Perform hardware/software installations, upgrades, and device deployments.
• Manage executive asset lifecycle, inventory, and refresh programs.
• Troubleshoot VPN, networking, printers, and remote access issues.
• Coordinate with L2/L3 support teams and vendors for issue resolution.
• Support executive meetings and provide onsite technical assistance.
• Participate in occasional travel and on-call support.