Delivery Manager || Fulltime || Columbus, OH

Must Have Technical/Functional Skills

1. Strong Customer facing skills

2. Enable farming of account and develop growth opportunities

Roles & Responsibilities

1. Client Relationship & Account Ownership

Act as primary interface between client leadership and TCS

Build strong relationships with Directors, Business Heads, and Account Stakeholders

Own overall account satisfaction (CSAT/CSI) and engagement health

Represent TCS as the face of delivery at onsite

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2. End-to-End Service Ownership (Across Towers/Portfolios)

Drive integrated delivery across various portfolios

Ensure SLA/KPI adherence, quality, and timeliness of deliverables

Oversee:

o Incident / Problem / Change governance

o Production stability and business continuity

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3. Demand Management & Business Alignment

Understand client business priorities (Utilities domain grid, billing, trading, compliance)

Convert business needs into:

o Enhancements

o Projects

o Transformation initiatives

Work with delivery teams to shape solutions and execution strategy

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4. Governance & Executive Reporting

Lead all governance forums:

o Weekly operational reviews

o Monthly PMR / QBR

o Leadership connects

Present:

o SLA/KPI performance

o Risks & mitigation plans

o Improvement roadmap

Track and ensure closure of actions from governance meetings