Senior ServiceNow ITSM Consultant (Integration Focus)

Key Responsibilities:

• Develop and customize ServiceNow ITSM modules (Incident, Problem, Change, Request)
• Design and implement REST/SOAP integrations with external systems
• Work with ServiceNow APIs, IntegrationHub, and MID Server
• Create workflows, business rules, client scripts, UI policies, and script includes
• Collaborate with stakeholders to translate business requirements into technical solutions
• Troubleshoot and enhance existing integrations and platform performance
• Ensure adherence to best practices and coding standards

Required Skills:

• Strong hands-on experience in ServiceNow ITSM development
• Deep expertise in integrations (REST, SOAP, APIs, web services)
• Experience with IntegrationHub, Flow Designer, MID Server
• Strong proficiency in JavaScript and Glide scripting
• Good understanding of CMDB and ServiceNow architecture
• Experience working in Agile/Scrum environments

Preferred Qualifications:

• ServiceNow CSA / CAD certification
• Experience integrating with SAP, Salesforce, Workday, or other enterprise systems
• Strong analytical and troubleshooting skills