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IBM Sterling(File Transfer Support Analyst)
P2PSoftTek IncUnited States🇺🇸United StatesPosted 7 Aug 2026
Quick Overview
Work Type
Remote
Level
Mid Senior
Job Description
Role: IBM Sterling(File Transfer Support Analyst)
Location: Remote (EST)
Roles & Responsibilities
Location: Remote (EST)
Roles & Responsibilities
- Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops, Secure+ handshakes.
- Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs (B2Bi, C:D statistics, Secure+ events), RCA breadcrumbs, and mitigation timelines.
- Operational Health & Prevention: Daily checks: certificate/PGP expiry watch, Secure+ policy status, listener ports, disk capacity, catalog health, and C:D checkpoint/restart anomalies.
- Access & Governance Support: Submit and track RBAC-aligned access for File Transmissions (B2Bi/C:D); maintain quarterly access-review artifacts.
- Knowledge & Communication: Maintain runbooks/Create and Maintain KB: common File
Transmissions error codes (session negotiation, cert/chain, netmap mismatch), rerun procedures, and partner-specific quirks.
Skills
ServiceNow
Triage
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