Microsoft Dynamics CRM Administrator / Support Specialist

Microsoft Dynamics CRM Administrator / Support Specialist (Contract)

Location: Columbia, MD

Duration: 3-6+ Month Contract

Schedule: Monday-Friday, Standard Business Hours

Compensation: Competitive Hourly Rate

POSITION OVERVIEW

We are seeking a Microsoft Dynamics CRM Administrator / Support Specialist to provide day-to-day support and administration for Dynamics CRM Sales and Dynamics Field Service environments. This individual will play a critical role in supporting business users, managing system administration activities, resolving support tickets, and ensuring data integrity across business applications.

The ideal candidate will possess strong Microsoft Dynamics experience, excellent troubleshooting capabilities, and outstanding customer service skills. This role is heavily focused on user support, system administration, and operational support rather than software development.

KEY RESPONSIBILITIES

• Dynamics CRM Administration
• User Support & Ticket Resolution
• Data Management
• Business Process Support
• Documentation & Continuous Improvement

REQUIRED QUALIFICATIONS

• 3+ years of experience supporting Microsoft Dynamics CRM or Dynamics 365 environments.
• Experience administering Dynamics Sales (Customer Engagement).
• Strong understanding of user management, security roles, and access controls.
• Experience handling support tickets, troubleshooting issues, and supporting end users.
• Ability to perform data imports, updates, and bulk data maintenance.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to work effectively with non-technical users.

PREFERRED QUALIFICATIONS

• Experience supporting Dynamics CRM On-Premises environments.
• Experience with Dynamics Field Service.
• Familiarity with SQL Server and basic database concepts.
• Experience supporting integrations between CRM and ERP systems.
• Knowledge of manufacturing, distribution, service operations, or inventory-related business processes.
• Experience working with ticketing systems in an application support environment.

Keywords: Microsoft Dynamics CRM, Dynamics 365, Dynamics Sales, CRM Administrator, Dynamics Support, Field Service, User Administration, Data Management, Application Support, CRM Analyst, Dynamics Administrator.