Contingent Workforce Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for a Contingent Workforce Specialist for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role with 2-3 days per week onsite.

The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program Team. This role will be responsible for managing daily program activities and will partner closely with Adobe internal teams, as well as our managed service provider. In addition to day-to-day support activities, this role will also drive our audit processes and work on special projects, as needed.

Responsibilities:

• You will closely work with a wide range of stakeholders and will manage the overall day to day operations of the Contingent Worker Program
• Provide support for line managers with respect to CW guidelines, policies and procedures,
• Monitor and approve new worker requests
• Act as the first escalation point for contingent worker support and issue resolution
• Work with key stakeholders to ensure streamlined worker on-boarding and off-boarding
• Partner with internal Adobe teams on quarterly and project-based efforts
• Update process documentation, document and ensure processes are clearly communicated to all stakeholders on an on-going basis
• Ensure client service and satisfaction in all areas of position
• Perform other duties as assigned

Required Skills:

• You're Good At:
  • Developing relationships with various functions across the organization
  • Bringing a hands-on approach when solving problems
  • Working under pressure in a fast-paced environment
  • Able to manage multiple tasks and meet deadlines
  • Able to continuously improve processes and procedures
• Demonstrated clear communication skills, both written and verbal; ability to communicate complicated details effectively with individuals at all levels within the organization
• Minimum of 2 - 3 years of contingent workforce, staffing or HR operations experience
• Demonstrated experience working in HCM, VMS and support systems. Specific experience in Workday, VNDLY and ServiceNow preferred.
• Solid Excel and PowerPoint skills
• High learning agility and dealing with ambiguity
• Workday and ServiceNow experience preferred
• Ability to maintain confidentiality, integrity and professionalism.
• Strong critical thinking and problem-solving abilities.
• High attention to detail, ability to recognize and recommend improvement.
• Proactive and able to organize and prioritize with limited guidance and a focus on delivering exceptional customer service experiences
• Bachelor's degree or the equivalent combination of education, training, and work experience required.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-JG1