ServiceNow Developer

Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE).

This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.

The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.

Key Responsibilities ServiceNow Development &amp; Delivery<br />Analyse business requirements and translate them into scalable ServiceNow solutions<br />Configure and customise ServiceNow applications in line with best practices<br />Develop Proof of Concepts (POCs) to validate solutions prior to deployment<br />Implement new modules, platform enhancements, and architectural changes<br />Design and build integrations with third-party systems where requiredProcess Optimisation &amp; Automation<br />Identify opportunities to streamline and automate workflows<br />Deliver solutions that improve operational efficiency and user experience<br />Support innovation using ServiceNow capabilities, including Now Assist featuresQuality &amp; Standards<br />Collaborate closely with QA teams to ensure robust, high-quality deliverables<br />Follow ServiceNow coding standards, design principles, and community guidelines<br />Ensure solutions are scalable, secure, and aligned with long-term platform strategyStakeholder Collaboration<br />Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements<br />Engage with technical and non-technical stakeholders to gather and refine requirements<br />Communicate effectively across teams to ensure alignment and successful deliveryReporting &amp; Insights<br />Develop dashboards and reporting capabilities within ServiceNow<br />Provide insights to support operational decision-making and performance trackingRequired Skills &amp; Experience Essential<br />Proven experience working with the ServiceNow platform (development, configuration, and customisation)<br />Strong understanding of ServiceNow capabilities and architecture<br />Experience with:<br />IT Service Management (ITSM)<br />Customer Service Management (CSM)<br />Exposure to Now Assist (AI-driven capabilities) within ServiceNow<br />Experience delivering solutions in UK public sector or regulated environments<br />Solid understanding of Agile methodologies and delivery frameworks<br />Strong communication and stakeholder management skillsDesirable Skills<br />Experience with ServiceNow integrations and advanced platform features<br />Broader module exposure beyond ITSM/CSM<br />Agile certifications or formal training (e.g.

Scrum)Qualifications &amp; Certifications<br />Relevant ServiceNow certifications such as:<br />Certified System Administrator (CSA)<br />Certified Application Developer (CAD)<br />CIS-ITSM / CIS-CSM (preferred)<br />Additional certifications are advantageousLocation &amp; Travel<br />Hybrid working model<br />Travel to client offices in London, Leeds, and Exeter as required<br />Quarterly PI planning sessions<br />Occasional in-person workshops<br />Some overnight stays may be required<br />Travel and expenses are not billable