Senior Product Designer

The Role

As a Senior Product Designer in Ticketek's Product team, you'll help reimagine how fans discover, book and engage with live entertainment. You'll bring deep UX/UI and product-design expertise to two portfolios; Event Management & Core Ticketing, and Commerce & Experience - working in cross-functional squads across web, app and marketing to design intuitive, accessible and commercially effective experiences.

Outcomes to Deliver

In this role, success looks like:

• Lead end-to-end UX and product design, from discovery through wireframes, prototypes and high-fidelity design that solves real problems and aligns with commercial goals.
• Partner with Product Managers, Engineers and cross-functional squads to deliver joined-up fan experiences, while briefing and reviewing the work of our external UX agency partners.
• Build and govern our design system to keep design consistent, scalable and reusable.
• Balance commercial outcomes (conversion, revenue uplift, digital adoption) with fan outcomes (ease, satisfaction, delight) to grow engagement and lifetime value.

Capabilities to Bring

• 7+ years' experience in UX/Product Design roles, with proven end-to-end design expertise.
• Strong portfolio demonstrating high-quality product design work across web and mobile.
• Experience working in fast-paced, agile, cross-functional environments.
• Excellent stakeholder management and collaboration skills.
• Familiarity with Figma, Sketch, Adobe XD, or similar design tools.
• Deep familiarity with Design System and component library development, including accessibility compliance.
• Experience guiding or quality-assuring agency deliverables preferred.
• Strong understanding of digital commerce and customer experience in consumer-facing organisations

Desirable additional experience:

• Previous delivery of service blueprints, customer journey maps or other similar CX process artefacts
• Experience with retail, entertainment, or ticketing verticals.
• Awareness of compliance standards (WCAG, GDPR, CCPA, Australian Privacy Act)

Benefits

• Front row perks: Front row and backstage access to live moments - free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

Location: Hybrid, Sydney, New South Wales, Australia