NICE CXONE Engineer

Role: NICE CXONE Engineer/ Remote

Location: Remote

Type: 12+Months Contract

Required:

Key Responsibilities:

• Design, configure, implement, and support NICE inContact (CXone) solutions for contact center operations.
• Create and manage ACD, IVR, call flows, scripts, and Studio configurations.
• Troubleshoot and resolve issues related to call routing, agent connectivity, and platform performance.
• Support integrations between NICE inContact and CRM systems (e.g., Salesforce, ServiceNow).
• Work closely with business stakeholders to gather requirements and deliver contact center solutions aligned with business goals.
• Monitor system performance, generate reports, and recommend improvements.
• Ensure compliance with company standards, data security, and best practices.
• Document configuration changes, technical processes, and troubleshooting guides.

Required Skills & Experience:

• 3+ years of hands-on experience with NICE inContact (CXone) platform.
• Proficient in Studio scripting, IVR design, ACD configuration, call routing, and WorkForce Management (WFM) tools.
• Experience with contact center telephony, VoIP, and omnichannel configurations.
• Familiarity with API integrations, data dips, and CRM connectors.
• Strong analytical and troubleshooting skills.
• Ability to work independently in a fast-paced, high-demand environment