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Deskside Support X4

Square One ResourcesEdinburgh, Midlothian🇬🇧United KingdomPosted 23 Jul 2026

Why This Role Stands Out

This on-site Deskside Support role offers valuable experience within a reputable financial services client, with a strong likelihood of contract extension. You'll thrive here if you are a proactive problem-solver eager to provide excellent end-user support and hone your technical skills in a dynamic environment. This is a fantastic opportunity to apply and grow your expertise.

Quick Overview

Salary
£147/hr
Work Type
On Site
Schedule
Temporary/Casual
Level
Mid Senior

Job Description

Job Title: Deskside Support (5x a week on site)
Location: Edinburgh 5x a week
Salary/Rate: £147 Daily
Start Date: 01/08/2026
Job Type: Initial 6 month (likelihood of extension) contract Inside IR35

Company Introduction
We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract.

What you will be doing:

  • Provide on-site desktop support for end users
  • Take end-to-end ownership of incidents and service requests to ensure timely resolution.
  • Coordinate with cross-functional IT teams for issue resolution
  • Support user onboarding, including device setup and account provisioning
  • Manage incidents and service requests using ITSM tools (eg, ServiceNow)
  • Ensure accurate ticket logging, categorisation, and resolution tracking
  • Adhere to SLAs and follow ITIL-based processes
  • Prioritise and resolve issues based on business impact
  • Install, configure, and troubleshoot Windows laptops and desktops
  • Support multi-monitor setups and peripheral devices
  • Troubleshoot hardware, software, and network connectivity issues.
  • Provide support for collaboration tools (eg, Microsoft 365, Teams)
  • Support mobile devices and remote access solutions
  • Provide support for VDI/Citrix or virtual desktop environments

User & Stakeholder Support:

  • Communicate effectively with end users and provide timely updates on issues.
  • Maintain a high level of customer service and user satisfaction
  • Handle high-priority incidents in a professional and calm manner

Required Skills & Experience

  • Experience in IT Desktop Support or End-User Support
  • Experience working in a fast-paced, user-focused environment

Technical Skills:

  • Strong knowledge of Windows OS and desktop support
  • Experience with hardware troubleshooting and device setup
  • Familiarity with Active Directory, VPN, and networking basics
  • Experience with VDI/Citrix environments is a plus

Tools & Processes:

  • Experience with ITSM tools (ServiceNow).
  • Understanding of SLA-driven support and ITIL processes

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Skills

Active Directory
Microsoft Word
Onboarding
ServiceNow

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