Incident and Remediation Specialist

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As the Incident and Remediation Specialist, you'll play a key role in strengthening incident and remediation capability across the Members Line of Business. You'll provide specialist guidance and support to ensure incidents are identified, investigated, remediated and closed effectively, while helping leaders navigate risk, compliance and governance obligations.

Working closely with business leaders, Compliance, Line 1 and Line 2 Risk, Legal and operational teams, you'll facilitate robust root cause analysis, improve remediation effectiveness and drive continuous improvement initiatives that enhance business processes, controls and governance practices. You'll also provide meaningful reporting and insights that support informed decision-making and proactive risk management.

Your work will contribute directly to protecting members, improving operational resilience, supporting regulatory obligations and ensuring lessons learned are translated into sustainable business improvements.

This role is a permanent opportunity and can be based in Brisbane, Sydney or Melbourne.

Day to day, you'll:

• Provide line 1 risk expertise across the end-to-end incident and breach management lifecycle.
• Support stakeholders to assess, investigate and resolve incidents in accordance with enterprise frameworks and regulatory obligations.
• Review incident classifications, risk ratings, root cause analysis and closure documentation to ensure quality and consistency.
• Monitor incident portfolios and identify emerging risks, recurring themes and areas requiring intervention.
• Support remediation and rectification strategies for incidents, breaches, audit findings and risk issues, including impacted member assessments and remediation activities.
• Facilitate and complete quality review of root cause analysis and help develop practical corrective and preventative actions.
• Provide management intervention and timely escalation of incidents and breaches, and prepare reporting, insights and recommendations for leadership and governance forums.
• Build strong relationships with stakeholders to drive accountability and effective risk outcomes.
• Coach teams on incident management requirements, investigation techniques and remediation expectations.
• Drive continuous improvement initiatives that strengthen risk maturity, operational resilience and decision-making.

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to have sound judgement, structured analysis and practical solutions, and pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have demonstrated experience in incident management, remediation, operational risk, compliance, assurance, audit or governance within
• superannuation, financial services, banking, insurance or another regulated environment.
• You’ll have demonstrated commitment to member outcomes, accountability and continuous improvement.
• Your understanding of incident management frameworks, remediation approaches and risk management principles is well developed.
• You'll bring experience undertaking incident investigations, root cause analysis and development of corrective actions.
• You're knowledgeable in operational risk, breach reporting, remediation obligations and relevant regulatory requirements.
• You can assess complex issues, identify key risks and provide practical recommendations to stakeholders.
• Your experience preparing governance reporting and documentation enables you to communicate risk clearly and effectively.
• You'll have strong stakeholder management, influencing and relationship-building skills.
• You're highly effective in written and verbal communication and can engage confidently across all levels.
• You demonstrate strong analytical and problem-solving capability with a focus on quality outcomes.
• Your ability to manage competing priorities helps you deliver results in a dynamic environment.
• You'll ideally have experience with Governance, Risk and Compliance systems such as Archer or equivalent platforms.
• You’ll identically have experience with AI-enabled tools, automation or digital capabilities to improve efficiency and insights.
• You're ideally tertiary qualified in business, law, commerce, risk management, compliance, audit or governance or a related discipline.