Infrastructure Engineer

Job#: 3042810

Job Description:

Position Description:

The Network Operations (NetOps) team operates, maintains, and troubleshoots the client's global network infrastructure, connecting datacenters, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

Skills Required:

Cisco Networks

Responsibilities/Experience:

Network Operations & Support:

• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Offer on-call and escalation-level support for manufacturing networks, datacenters, communication hubs, and global sites.
• Partner with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations.

Technical Implementations:

• Install, configure, upgrade, and troubleshoot Cisco hardware/software (including routers, switches, ROMMON, DNA Center, and Wireless Controllers/APs).
• Manage routing protocols (BGP, OSPF, ISIS, OMP, LISP) and Layer 2/3 configurations (VLANs, Ether-Channel, trunking).
• Support advanced network technologies, including Software-Defined Networking (ACI, SD-Access, SD-WAN) and others.

Automation & Diagnostics:

• Automate manual tasks using scripting.
• Assist engineers with API development and tools integration to maintain infrastructure.
• Perform deep-dive diagnostics using packet captures and system logs.

Service Management:

• Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers.
• Track and maintain Network Operations Center (NOC) metrics and KPIs.
• Lead and support creation of support documentation and knowledge articles.
• Support and upskill L1 and L2 team members.

Experience Required:

• 5+ years of experience in change and incident management, specifically within a NOC environment.
• Technical Depth: Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco-related routing, switching, and voice/data systems.
• Leadership & Delivery: Proven track record in global IT delivery, project management, and team building/staff management.
• Soft Skills: Excellent analytical problem-solving skills, strong multitasking abilities, and exceptional written and oral communication skills (comfortable presenting to all levels of management).

Experience Preferred:

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP)
• CompTIA Security+ (or equivalent)
• ITIL (or equivalent)

Education Required:

Bachelor's Degree

Additional Information :

4 days per week on-site. This role supports a 24/7 operational environment, so candidates should expect occasional early mornings and late evenings. Weekend work will be required on a rotational basis. Participation in an on-call rotation is required. Candidates must be flexible to work split shifts as business needs demand. Strong commitment to supporting critical infrastructure and incident response activities outside of standard business hours is expected.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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