Salesforce Product Owner :: Remote

Hello,

I am reaching out regarding an exciting job opportunity with one of our clients. Please review the Job Description below and respond with your most recent resume if it matches your expertise.

Salesforce Product Owner with Field Service Lightning

Remote

Qualifications & Skills

Experience: 5+ years of experience as a Salesforce Product Owner or Business Analyst, specifically within Service Cloud and Field Service (FSL/SFS).

Domain Expertise: Deep understanding of Case Management (OMNI-channel, Entitlements) and Field Service execution (Work Orders, Service Appointments, Resource Scheduling).

Agile Proficiency: Proven experience leading Agile ceremonies, writing high-quality User Stories, and managing sprints in tools like Jira.

Technical Acumen: Familiarity with the Salesforce object model and the ability to translate business requirements into technical functional specifications.

Logic-Driven Routing: Experience designing complex Flows that differentiate a "Remote Support Case" from a "Field Service Execution Case" based on product or site metadata.

Asset Management: Proficiency in linking Salesforce Assets to both Cases and Work Orders to track the maintenance history of specific lab instruments or SomaScan kits.

Entitlement Mapping: Ability to manage Service Level Agreements (SLAs) that bridge the gap between initial customer contact (Case) and physical arrival on-site (Service Appointment).