Disability Service Coordinator Adults Group

About the Role

Join our team and play a key role in leading the day to day delivery of high quality, person centred services. As a Service Coordinator, you will oversee service operations to ensure supports align with client needs, goals, and NDIS requirements, while creating a safe, engaging, and inclusive environment for both clients and staff.

This is a great opportunity for a collaborative and outcomes focused professional who is passionate about driving strong service performance and improving outcomes for the people we support.

Role Responsibilities

• Coordinate day to day operations of the day program including household accounts.
• Act as the first point of escalation and support for site team members.
• Lead, coach and supervise frontline staff to build capability and foster a positive team culture.
• Manage workforce planning, rostering and resource allocation to ensure efficient service delivery.
• Monitor service performance and ensure compliance with regulatory and organisational requirements.
• Ensure all mandatory reporting, including incident and compliance reporting, is completed accurately and on time.
• Drive the ongoing development and improvement of day program activities and services.
• Build effective relationships with clients, families and internal stakeholders to support individual goals and outcomes.
• Ensure site properties and facilities are maintained to appropriate standards.

To be successful in this role, you will need:

• Minimum Cert IV in Disability or Individual Support, or equivalent experience in disability support.
• Experience managing and supervising staff and client outcomes in multiple accommodation settings or day programs.
• Demonstrated understanding of the NDIS, principles of active support and human rights based approach to service delivery.
• Strong interpersonal and communication skills.
• Proficient computer literacy in MS Office Suite and online systems.
• Practical experience in achieving community inclusion.
• Ability to transport clients in Achieve Australia vehicles (automatic gearbox) across the region. Candidates without a current QLD driver's licence are subject to a risk assessment.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.