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Project Management Service Delivery Mgr.

AgreeYa SolutionsPhoenix, AZ🇺🇸United StatesPosted 16 Jul 2026

Why This Role Stands Out

This role offers a fantastic opportunity to lead impactful IT projects and drive process improvements within a reputable company. You'll thrive here if you are a seasoned project management professional with a passion for cross-functional collaboration and delivering excellence. Apply today to join a dynamic team and advance your career!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Job Title:   Project Management Service Delivery Mgr.

Location: Phoenix AZ

 Core Focus (Priorities)

  • Project Management / Delivery (40%)

    • Coordinate enterprise IT projects

    • Drive execution and cross-functional initiatives

    • Resource coordination and stakeholder communication

  • Process Improvement (30%)

    • ITIL-based process improvements

    • SOPs, workflows, RACI, documentation

    • Process standardization and governance

  • Analytics (30%)

    • KPI and SLA reporting

    • Dashboards and operational metrics

    • Executive reporting and data-driven recommendations

Must-Have Experience

  • 5+ years in IT Operations, IT Service Delivery, Technical Analysis, PMO, or IT Governance

  • Enterprise IT environment

  • ITIL / ITSM knowledge

  • Project delivery experience

  • Process documentation and continuous improvement

  • Stakeholder management

  • Governance, compliance, or audit exposure

  • Strong communication and presentation skills

Preferred Skills

  • ServiceNow (preferred)

  • ITIL Foundation

  • COBIT

  • Power BI / Excel reporting

  • Lean / Six Sigma

  • GRC / Risk / Compliance

Key Responsibilities:

  • Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations

  • Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models

  • Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities

  • Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)

  • Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy

  • Track and report on IT process performance using KPIs, metrics, and dashboards

  • Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization

  • Assist with service delivery management activities

Skills

Compliance
Continuous Improvement
Phoenix
Power BI
Process Improvement
ServiceNow
Six Sigma
Stakeholder Management

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