Job Description
Claims Manager | Tamworth, Staffordshire, United Kingdom | Hybrid
We're hiring for one of the world's largest claims management and loss adjusting companies, known for its people-first approach and commitment to helping individuals and businesses through challenging times. This employer fosters a culture of empathy, precision, and partnership, valuing teamwork, curiosity, and the impact of individual contributions.
The Role
• Lead and mentor a team of claims handlers, ensuring adherence to client service level agreements and key performance indicators.
• Act as a vital communication link between claims handlers and management teams to ensure alignment and smooth operations.
• Oversee the documentation of recovery procedures and prepare for client service reviews to maintain high standards.
• Monitor team performance, provide essential training, and address any emerging issues promptly and fairly.
• Manage complex and high-profile motor recovery claims, guaranteeing quality standards and optimising client outcomes.
• Support financial targets by effectively controlling the claim lifecycle and aiding in aged debt recovery efforts.
What You'll Need
• Proven experience in motor claims handling, particularly within pre-litigated claims, ideally in a legal, insurance, or claims management setting.
• Demonstrated experience in team management and people leadership within a similar environment.
• A track record of direct client engagement, including successfully hosting client meetings.
• Strong leadership capabilities to motivate and guide a team towards high performance.
• Excellent organisational skills with meticulous attention to detail and a proven ability to meet deadlines.
• A proactive, pragmatic approach with strong problem-solving and critical thinking abilities.
• Outstanding communication skills, enabling the building of credibility and strong stakeholder relationships.
• Eligibility to work in the UK.
What's On Offer
• A competitive salary and exciting career development opportunities.
• Generous holiday allowance with the option to purchase additional days.
• Comprehensive benefits package including pension, life insurance, and income protection.
• Opportunities for personal and professional growth through coaching and mentoring programs.
• A supportive and inclusive work environment.
Apply via Haystack today!
