IT Program Manager

Genesis10 is currently seeking an IT Program Manager for a contract position with a Global Financial Institution located in Charlotte, NC and Chicago, IL. This is a 12+ month contract opportunity.

This role involves leading the end-to-end project planning and execution for AI programs, from discovery and prototyping to pilot and production. The successful candidate will partner with AI Product Owners and engineering teams to manage scope, timelines, dependencies, and governance, while driving delivery cadences and ensuring operational readiness for AI solutions.

Responsibilities:

• Establish and maintain integrated project plans for AI initiatives (milestones, dependencies, critical path)
• Run Agile ceremonies (Scrum/Kanban) while adapting to hybrid delivery needs for model and platform work
• Manage RAID logs (Risks, Assumptions, Issues, Dependencies) with clear owners, due dates, and mitigations
• Coordinate cross-functional delivery across Product, Engineering, RE, Data, and Compliance
• Track budgets, vendor engagement, and resourcing; maintain accurate status and forecast reports
• Ensure Responsible AI governance including data privacy controls, model risk management, and fairness checks
• Drive readiness for production support (runbooks, incident playbooks, SLAs/SLOs, observability)
• Partner on release planning, change management, and operational handoffs
• Maintain project artifacts in Jira/Confluence and uphold documentation standards
• Facilitate stakeholder communications, including executive updates and outcome-based reporting
• Support evaluation pipelines (A/B tests, offline benchmarks, red-team testing) for AI features
• Align security and compliance reviews with enterprise standards

Requirements:

• 7+ years leading complex technology projects, including 3+ years delivering AI/ML or LLM-based solutions
• Demonstrated success managing multi-team programs with clear outcomes in regulated environments
• Strong Agile expertise (Scrum/Kanban) and hybrid planning for platform/model work
• Proficiency with Jira/Confluence and standard PM artifacts (RAID, roadmaps, status, budget tracking)
• Proven ability to coordinate data, engineering, product, and reliability engineering teams
• Excellent written and verbal communication skills
• Experience in Project/Program Management (Agile hybrid), AI delivery lifecycle, Risk Controls, and Stakeholder Management
• Certifications: PMP, PMI-ACP and/or CSM

Desired skills:

• Proficiency with ServiceNow (Knowledge & Change), RAID dependency management, and budget/vendor coordination
• Familiarity with Python and FastAPI integration patterns
• Knowledge of LangChain/LangGraph concepts, RAG workflows, and vector relational database basics
• Understanding of Large Language Model (LLM) evaluation metrics (quality, safety, latency, cost)
• Experience with GenAI, agentic systems, and orchestration pipelines
• Production Support Experience
• Familiarity with model risk management, Responsible AI frameworks, and evaluation tooling
• Exposure to LLMOps/MLOps practices (observability, rollback, feature flags, CI/CD for models)
• Financial services or similarly regulated industry experience
• Comfort collaborating with production support reliability engineers for operational readiness

Pay range: $57.70 - $65.70 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.