Patient Account Representative - GVAC Hospital Billing (Full Time, Day)

At Northbay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned.

Primary Job Duties

1. Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed.
2. Responsible for photocopying, filing and maintaining documents as needed.
3. Complete requests from other departments, doctor’s offices and insurance co. in a timely manner.
4. Perform insurance billing tasks for all insurance as assigned by management.
5. Processes and work all incoming outsourced vendor requests, as assigned.
6. Performs all scanning and indexing functions, as necessary.
7. Processes patient credit card payments in person or over the phone.
8. Transfers outsourced accounts to the appropriate vendor timely and accurately.
9. Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures.
10. Covers the front desk for walk-in patients.
11. Ensures that customers are treated in a manner consistent with high standards of customer service.
12. Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours.
13. Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis.
14. Complete special projects.
15. Perform other duties as assigned.

1. Education/Training: High School Graduate or Equivalent preferred. College courses with emphasis in Business preferred.
2. Licensure/Certification: Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date.
3. Experience:
   1. One year customer engagement experience and/or office support in a healthcare setting.
   2. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
   3. Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred.
4. Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor.  Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others.  Is extremely open to learning new things and teaming with others in a collaborative environment.  Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
5. Hours: M-F, based on business need.
6. Other: Spanish speaking preferred.