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Helpdesk Tech Lead
Param Consulting Services, Inc.Franklin Township, NJ🇺🇸United StatesPosted 9 Jul 2026
Quick Overview
Work Type
Hybrid
Level
Mid Senior
Job Description
Helpdesk Tech Lead provides technical support to end users by troubleshooting hardware, software, and network issues while assisting Level 1 technicians with escalated cases. The role is responsible for installing and maintaining IT equipment, managing help desk tickets, supporting Microsoft 365, Active Directory, VPN, Wi-Fi, and Jira administration, and ensuring reliable system performance through effective problem resolution and customer-focused service.
Skills
Help Desk
Jira
Technical Support
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