SC Cleared IT Support Engineer/EUC Support Engineer

We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.

This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.

* Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.

Key Responsibilities

• Build, configure and deploy desktop and laptop devices as part of a large-scale refresh programme.
• Provide onsite technical support for end-user computing devices and workplace technologies.
• Troubleshoot and resolve hardware and software issues.
• Support Microsoft Windows 10/11 and Microsoft 365 environments.
• Perform desktop, laptop and peripheral installations, replacements and maintenance.
• Provide "hands and eyes" support within the onsite data centre when required.
• Assist users with day-to-day technical issues while delivering excellent customer service.
• Log, update and manage support requests in line with agreed SLAs.
• Work closely with technical teams to ensure timely issue resolution and successful device deployments.

Essential Skills & Experience

• 1-2 years' experience in an IT Support, Desktop Support or Technical Support role.
• Strong knowledge of Microsoft Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications.
• Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
• Basic Active Directory administration experience.
• Experience supporting desktop and laptop hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Desirable Skills

• ITIL Foundation Certification.
• CompTIA A+.
• Microsoft Fundamentals Certification.
• Experience using ServiceNow or similar ITSM tools.
• Mobile device support experience.