Customer Service Representative II

We are looking for Customer Service Representative II - Hybrid for our client in Arden Hills, MN.

Job Title: Customer Service Representative II

Job Location: Arden Hills, MN

Job Type: Contract

Job Overview:

Pay Range: $16.00hr - $21.00hr

Requirement/Must Have:

• HS Diploma/GED Diploma required.
• 1+ years of experience with an associate degree, or an equivalent combination of education and work experience.

Responsibilities:

• Provide communications facilitation between external customers and the sales force.
• Act as the first point of contact for external customers and the sales force to reach internal personnel.
• Triage and respond to external customer and sales representative calls.
• Send messages from internal and external customers to the sales force via various communication channels.
• Escalate and close pages via backup systems as required.
• Maintain a professional presence in all situations by providing information according to established procedures.
• Build quality into all aspects of work by maintaining compliance with all quality requirements.

Skills:

• Customer Service.
• Call Triage.
• Communication Facilitation.
• Quality Systems Compliance.

Qualification And Education:

• High School Diploma or GED.
• Associate degree or equivalent work experience.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities