Enterprise Solutions Architect (Java Microservices & AI)

The Architect translates strategic business objectives into scalable, secure, and future-proof technical solutions. You will define the target-state architecture, mandate integration standards, ensure high availability (99.99% uptime), and govern technical decisions across software engineering, data engineering, and cloud infrastructure teams. 

AI with Full-Stack Java, Java Microsservices, AWS, Oracle, Snowflake. 

Key Responsibilities

1. Target-State Architecture & Integration Blueprints:

• Design end-to-end cloud-native system architectures for modern agent desktop environments, ensuring low latency, high resilience, and seamless operational continuity.

• Define secure API orchestration layers (REST, GraphQL, WebSockets) connecting CTI/telephony systems, CRM instances, and backend enterprise ERPs/systems of record.

• Architect real-time event streaming pipelines (e.g., Apache Kafka, AWS Kinesis) for low-latency call transcription, screen pops, and live agent-assist guidance.

2. AI Architecture & Agent Assist Innovation

• Design secure, high-performing retrieval-augmented generation (RAG) frameworks and LLM-powered agent copilot integration patterns.

• Establish technical guardrails for AI safety, prompt management, model context windows, and latency minimization to ensure real-time AI suggestions during customer calls.

• Ensure AI systems abide by enterprise data isolation rules, preventing proprietary or sensitive customer data from spilling into foundational LLMs.