Hybrid Staff Service Designer

RESPONSIBILITIES

Kforce has a client that is seeking a Staff Service Designer in Mountain View, CA or San Diego, CA or San Francisco, CA or Atlanta, GA.

Summary

Accountants are among our most important customers. They build their businesses on our platform, rely on it to serve their clients, and increasingly interact with a growing ecosystem of AI-powered capabilities, services, and human support. Their experience extends far beyond any single product or touchpoint - spanning workflows, service interactions, operational processes, data flows, and moments of collaboration across multiple teams, systems, and channels. This role exists to ensure those experiences work together as a cohesive whole. The Designer will lead the design of the end-to-end accountant experience across a complex ecosystem of products, services, operational teams, data platforms, and technology capabilities.

This role demands a highly experienced, self-motivated service designer who is equally strong at defining experience strategy and driving execution. The ideal candidate possesses exceptional craft in designing and orchestrating end-to-end experiences that span products, services, people, processes, data, and technology. They are skilled at identifying breakdowns across touchpoints, teams, channels, and handoffs, and designing solutions that create greater alignment, accountability, and effectiveness across the ecosystem. AI fluency is foundational - both as a design subject and as a core accelerant of the design practice itself.

Duties

• Define and lead experience strategy across the accountant ecosystem, setting a compelling vision for how AI-powered services, human expertise, controls, and collaboration come together as a coherent system - not a collection of disconnected touchpoints
• Drive end-to-end service design initiatives from discovery through implementation, aligning stakeholders across product, engineering, operations, service delivery, research, analytics, and business teams

REQUIREMENTS

• Bachelor's degree in Design, HCI, Service Design, or a related field, or equivalent practical experience
• 8+ years of experience leading service design initiatives within complex organizational environments
• Demonstrated expertise in service design, journey management, service blueprinting, systems thinking, and experience strategy
• Proven ability to define experience strategy and drive end-to-end design across large, multi-team, multi-platform ecosystems
• Experience designing across products, services, operations, technology, data, and organizational processes - with a specific instinct for where seams create friction
• Strong ability to synthesize research, operational insights, and business priorities into clear recommendations and compelling narratives that move stakeholders to act
• Proven ability to influence without authority and align diverse stakeholders around shared outcomes
• Fluency with AI tools, AI agents, and emerging technologies - both as design subjects and as core components of how you work

Preferred

• Experience designing for accountants, financial professionals, or other expert-user audiences whose professional identity and client relationships are central to how they experience a platform
• Familiarity with accountant workflows, firm structures, and the evolving role of AI and technology within the profession
• Experience designing AI-enabled or human-in-the-loop service experiences that require thoughtful consideration of trust, transparency, accountability, and control
• Experience defining operating models, governance frameworks, or service delivery approaches
• Demonstrated success influencing senior leaders and driving strategic alignment across large organizations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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