IT Asset Management Analyst

Ideal Candidate Profile: Seeking an ITAM Analyst (SAM/HAM) with Flexara, Software & hardware asset management experience who supports Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. This role supports software cost optimization, tool rationalization, governed intake, renewal readiness, audit preparation, vendor governance, SAM reporting, and CMDB alignment. The Analyst III helps ensure software assets are visible, governed, cost-effective, compliant, and aligned to enterprise technology standards. This role partners with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendors to improve software lifecycle governance, reduce unmanaged renewals, support self-service software access, strengthen CMDB alignment, and improve leadership visibility through reliable reporting. The Analyst III is expected to analyze software data, identify trends and risks, recommend improvements, coordinate with stakeholders, support complex renewals and software reviews, and help improve SAM processes and controls. The role also requires curiosity and a commitment to keeping up with evolving technology, including SAM platforms, SaaS management tools, Flexera capabilities, automation, AI-enabled productivity tools, software metering, entitlement normalization, CMDB integration, and software governance best practices. In addition to its primary SAM focus, this role provides Hardware Asset Management (HAM) support at the Reston, VA office, including hardware moves, shipping/receiving coordination, inventory reviews, device recovery efforts, and related physical asset activities.

Required Skills & Experience
Bachelor's degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support.
Strong experience managing software records across the full asset lifecycle, including request, approval, procurement support, assignment, renewal, reclamation, retirement, and compliance review.
Experience tracking and maintaining accurate records for software licenses, subscriptions, entitlements, renewals, service agreements, contracts, application owners, vendors, users, and compliance status.
Ability to analyze software asset data, identify discrepancies, resolve entitlement gaps, document findings, recommend improvements, and follow through on corrective actions.
Experience supporting software request, renewal, reclamation, and compliance processes, including usage review, license reassignment, inactive user cleanup, and escalation of renewal or compliance risks.
Ability to work collaboratively and tactfully with vendors, suppliers, internal customers, managers, ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and other cross-functional partners.
Strong customer service, written communication, and verbal communication skills, including the ability to update tickets, prepare software asset reports, document processes, and explain license or entitlement information clearly.
Curiosity and enthusiasm for learning emerging software asset management practices, automation tools, AI-enabled solutions, CMDB practices, SaaS management platforms, software discovery tools, and industry best practices.
Ability to manage competing priorities, work independently, follow established procedures, escalate risks or blockers appropriately, travel as needed, and contribute to continuous improvement across software asset management operations.
Exposure to, or experience supporting, AI-enabled automation, workflow orchestration, or agentic tools within operational or software asset management processes including understanding the importance of human oversight, data quality, security, privacy, governance, and measurable business outcomes when these solutions are applied.
Ability to lift, carry, and move technology equipment weighing up to 50 lbs to support hardware shipping and receiving.
Experience with hardware asset management activities, including inventory tracking, device assignment, deployment, refresh, return, recovery, reuse, and disposition, is a plus.