Call Center Operator Support Specialist

*Eligibility to work in the United States

1. Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
2. Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
3. Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
4. Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
5. Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
6. Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
7. Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
8. Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Tennessee Dept of Health staff, vendors, and community partners.
9. Strong organizational and time-management skills.
10. Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
11. Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.

Preferred Qualifications

1. Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
2. Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
3. Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
4. Experience working with state or federally funded healthcare programs.