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Full time
Customer Service
Operations Manager FTC
TouchstoneBath, Somerset🇬🇧United KingdomPosted 2 Apr 2026
Quick Overview
Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior
Job Description
Operations Manager | Bath, United Kingdom | Hybrid
We're hiring on behalf of a leading social enterprise dedicated to creating inclusive and thriving communities for both customers and employees. This is an exciting opportunity to join a growing business function within an organisation known for its people-first approach.
The Role
• Manage the delivery of property management services within the business area, ensuring alignment with budget targets and client expectations.
• Drive continuous improvement of management services and operational procedures.
• Oversee void property management and administrative tasks in compliance with legislation and best practices.
• Lead and develop a team, including conducting appraisals and fostering staff growth.
• Collaborate with other Senior Managers to establish and implement uniform best practices.
• Ensure a high standard of customer service is maintained throughout all operations.
What You'll Need
• Experience in leading and managing teams.
• Sound financial acumen and analytical/problem-solving skills.
• Proven stakeholder engagement abilities.
• Knowledge of the property sector is desirable.
• Commitment to delivering excellent property management services.
What's On Offer
• A role within a large, diverse, and ambitious organisation offering job security and challenging opportunities.
• Flexible working arrangements, including options for reduced hours, flexible start/finish times, or compressed hours.
• Comprehensive benefits package, including excellent holiday and sick pay, pension with matched contributions, and training opportunities.
• Access to extra perks such as discounts and offers from various retailers and entertainment providers.
Apply via Haystack today!
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