Infrastructure Operations Project Manager

Job Title: Infrastructure Operations Project Manager

Job Summary

We are seeking an experienced Infrastructure Operations Project Manager with strong ServiceNow expertise to lead and manage IT infrastructure initiatives across enterprise environments. The ideal candidate will oversee infrastructure transformation projects, coordinate cross-functional teams, and drive operational excellence while leveraging the ServiceNow platform for IT Service Management (ITSM), Change Management, Incident Management, Asset Management, and CMDB.

Key Responsibilities

Lead end-to-end delivery of infrastructure and operations projects, ensuring scope, schedule, budget, and quality objectives are achieved.

Manage projects involving servers, cloud infrastructure, networking, storage, virtualization, databases, endpoint management, and data center technologies.

Partner with Infrastructure, Security, Application, Cloud, and Business teams to define project requirements and execution plans.

Drive project governance through status reporting, risk management, issue resolution, and executive communications.

Utilize ServiceNow for project tracking, ITSM processes, Change Management, Incident Management, Problem Management, CMDB, and Asset Management.

Coordinate infrastructure changes through CAB meetings and ensure adherence to ITIL best practices.

Manage vendor relationships, project budgets, procurement activities, and contract deliverables.

Develop project schedules, resource plans, RAID logs, and executive dashboards.

Monitor project KPIs and implement continuous improvement initiatives.

Ensure compliance with organizational security, audit, and regulatory requirements.

Support infrastructure modernization initiatives including cloud migration, automation, disaster recovery, and platform upgrades.

Facilitate stakeholder meetings and provide regular project updates to senior leadership.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

10+ years of IT Project Management experience with a focus on Infrastructure Operations.

3+ years of hands-on experience managing ServiceNow-based initiatives.

Strong understanding of IT infrastructure