Job Description

Role: Deskside Support

Location: Pittsburgh, PA

Onsite

Deskside Support:

· A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:

Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
Installation: Installing, configuring, and maintaining hardware and software
Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
Network Support: Troubleshooting network devices to ensure connectivity.
Virus detection: Implementing virus detection and eradication procedures.
End-user support: Providing end-user assistance in person, by telephone, or via email.
Customer service: Acting as a model of customer service excellence for organizational staff members.

· Some skills that are helpful for a deskside technician include:

o Excellent problem-solving and analytical skills

o Comprehensive knowledge of computer systems

o Strong verbal and written communication skills

o Patient, friendly demeanor with a great aptitude for listening.

Deskside Support

Quick Overview