Information Technology_USA - USA_Developer

Role: LTS Support
Location: Versailles, Kentucky(Onsite)
Duration: 12 months


Responsibilities

· Manage desktop devices (hardware, software, and connectivity) incidents through to resolution.

· Provide IMAC (Install, Move, Add, and Change) and deskside support services.

· Deliver break-fix support for laptops, desktops, and peripheral devices.

· Support and maintain desktop hardware, operating systems, and standard office applications throughout their lifecycle.

· Perform desktop configuration, software deployment, and hardware replacement activities.

· Manage desktop devices remotely using approved enterprise management tools.

· Analyse Service Desk incidents and identify opportunities for user training and process automation.

· Ensure all devices are provisioned with the approved corporate desktop image.

· Monitor endpoint security compliance, including antivirus and security profiles, and remediate non-compliant devices.

· Maintain desktop asset inventory, user profiles, and workstation lifecycle activities.

· Provide VIP and executive deskside support as required.

· Act as the onsite IT point of contact when other support teams are unavailable.

Must Have Skills :

· Experience in Intune device enrolment, provisioning, Patch & policy management, and troubleshooting.

· Strong experience in handling issues related to Windows 11.

· Administrative experience with Active Directory.

· Experience in asset management, profile management, and smart hands & feet support.

· Experience with Mobile Device Management (MDM) and software deployment activities.

· Experience working in a corporate IT support, Service Desk, or End User Computing (EUC) environment.

· Knowledge of workstation management and endpoint support best practices.

· Experience with IT Service Management tools such as ServiceNow, ServiceDesk Plus, or equivalent.

· Strong knowledge of Microsoft Office, Outlook, and EUC support tools.

· Experience configuring and troubleshooting warehouse/distribution centre scanners based on approved KB articles and standard procedures.

· Good understanding of Zscaler VPN, Microsoft Teams, and mobile device support.

· Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request Management.

· Understanding of spare stock, buffer stock, and inventory management processes.

 

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.