IT & Operations Manager

Help our people, systems and services work at their best so that families can thrive. Every day at PACT, we are building adoptive families and empowering women, children, and parents to embrace a positive future. Join an outstanding adoption charity and award winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families for many different backgrounds.

Position: IT & Operations Manager

Location: Reading, Berkshire.

Contract: Permanent, part time position – 22 hrs per week worked across 3 or more days.

Starting salary range: £26,271 - £29,189 per annum (Full time equivalent £43,785 - £48,648 per annum)

About the role:

The IT & Operations Manager role is varied combining technology leadership, operational management and continuous improvement. Some responsibilities include;

• Ensure PACT's technology, operational and facilities services are effective, secure and support the delivery of our high-quality services

· Manage a small team, providing leadership, support and direction and work collaboratively with colleagues across PACT, to ensure technology and operational services meet current and future business needs

· Oversee core technology services, including Microsoft 365, to ensure reliability and security

· Lead PACT's data protection, information governance and technology risk management arrangements

• Oversee facilities management, health and safety compliance, business continuity planning and organisational resilience

· Manage relationships with key suppliers, specialist advisors and contracts, and help identify opportunities to improve systems, processes and ways of working through innovation and digital technology

PACT is large enough to have ambitious plans and a significant reach, while remaining small enough for individuals to make a real difference.

About you:

We're looking for an IT and Operations Manager who enjoys variety, is proactive and solutions focused. Working effectively with a wide range of people and brings a practical and proactive approach to problem-solving, supporting colleagues and services to thrive.

You will also

· Have experience of leading operational, technology or business support services.

· Bring experience leading and developing people,

· Have experience managing suppliers and contracts, and delivering operational, systems or service improvements.

· Be confident administering and managing Microsoft 365 environments, including user access, licensing and security controls

· Have a good understanding of information governance, data protection and cyber security principles.

· Be able to communicate effectively, building positive working relationships with both technical and non-technical colleagues, and managing competing priorities in a collaborative environment.

Most importantly, you will share PACT's values and be motivated by the opportunity to make a meaningful contribution to an organisation that changes lives.

If this sounds like you then visit our website and apply today and join a supportive team where your expertise can make a meaningful difference to the lives of women, children and families.

If you would like to arrange an informal discussion about the role, please contact the HR team at pact_hr@pactcharity.org

In your supporting statement as part of the application form, we would encourage you to explain how your knowledge, skills and experience meet the essential criteria for this role (as detailed in the role description on our website).

Closing date: 5pm, Thursday 12 November 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Operations Manager, IT Manager, Technology & Operations Manager, Business Operations Manager, Corporate Services Manager, Operational Services Manager, Business Systems Manager, Digital Operations Manager, Service Delivery Manager or a similar role with responsibility for operational services, technology, supplier management and organisational improvement.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT's safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role. All opportunities with PACT are based in the UK.

PACT is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from people of all backgrounds, experiences and identities. We are committed to creating a working environment where everyone feels valued, respected and can contribute fully. We welcome applications from all candidates and are committed to considering reasonable adjustments throughout our recruitment process and employment.