AI Knowledge Architect for Smarter Customer Discovery
Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive innovation in AI-powered customer discovery, shaping how millions of customers interact with leading brands. You'll thrive here if you're passionate about leveraging your expertise in knowledge management and AI to build impactful solutions within a supportive, cross-functional team. Don't miss out on shaping the future of customer experience!
Quick Overview
Job Description
Super Retail Group is seeking an AI Knowledge Curator to shape how customers discover products and receive AI-driven support across channels. You will capture, structure and govern brand and product knowledge to power AI search, Q&A, and conversational experiences, delivering accurate and accessible content at scale.
You will work with cross-functional teams to define quality standards, optimise content, and continuously improve performance through data-driven insights.
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