IT Engineer - Swindon

***INTERNAL APPLICANTS ONLY PLEASE***

We're looking for an IT Engineer to join our Support Services team, working alongside experienced colleagues to provide technical solutions that support both project delivery and operational IT services. In this role, you’ll help ensure core IT services are maintained to a high standard while contributing to the implementation of approved technical designs. You'll have the opportunity to work across a variety of technical environments, collaborate with internal teams and external suppliers, and develop your expertise within a supportive and forward-thinking technology function.

You'll be part of the Technical Consultancy team within Support Services, working closely with IT Senior Engineers, specialist technical teams, project colleagues and external partners. The team plays an important role in translating technical design into practical, operational solutions that support organisational objectives and user needs. Collaboration is at the heart of how we work, with colleagues sharing knowledge, supporting one another and contributing to continuous improvement across IT services. You'll be encouraged to develop your skills, stay informed about emerging technologies and work alongside experienced professionals who are committed to delivering service excellence and maintaining high technical standards.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

You'll support the delivery of technical solutions that align with technology strategy, standards and business requirements. You'll assist with understanding and implementing approved technical designs, helping to move solutions from concept into operational use. Working with internal teams, suppliers and subject matter experts, you'll contribute to the development and delivery of innovative IT services and support ongoing operational excellence.

You'll help maintain core IT services, supporting incident resolution and ensuring systems remain reliable and effective for users. You’ll contribute to projects, continuous improvement initiatives and operational activities, working independently or as part of a wider team. The role also involves collaborating with stakeholders across IT, supporting governance and quality assurance activities, and helping ensure technical solutions are delivered in line with architectural frameworks and best practice. Alongside your day-to-day responsibilities, you'll be encouraged to continue developing your knowledge and skills while contributing positively to a collaborative and inclusive working environment.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• Awareness of technical to business outcomes.
• Planning and organisation skills with the ability to prioritise own workload.
• Good communication skills both written and verbal.
• Must be able to work with internal IT, business and supplier stakeholders.
• Good analytical and problem solving skills.
• An enthusiastic self-starter able to acquire new skills and embracing new technologies as required by the National Trust.
• Ability to work independently or as part of a team, whilst staying in touch with technology in the market place and keeping skills updated.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.