Senior Lead Salesforce Engineer

Job Title: Senior Lead CRM/Salesforce Engineer

Location: Los Angeles, CA

Duration: Contract to Hire

Location Requirement: This position is open only to candidates who currently reside in Los Angeles, CA

Job Summary

• We re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone s fingertips.
• Client is seeking a Lead Software Engineer focusing on building scalable, secure, and resilient systems that support fraud detection, risk scoring and compliance automation.

Key Responsibilities:

• Lead the full software development lifecycle (SDLC) for CRM applications from requirements gathering to deployment and maintenance.
• Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.
• Write, review, and optimize high-quality code using .Net and Azure solution.
• Develop and enforce coding standards and best practices across the team
• Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce).
• Configure, customize, and integrate CRM systems with other enterprise applications.
• Lead CRM-related innovation pilots and digital transformation initiatives.
• Ensure CRM solutions meet business needs across marketing, sales, and service processes.
• Track project progress, manage timelines, and report to senior leadership.
• Mentor junior developers and foster a collaborative team environment.
• Develop and implement software testing strategies.
• Maintain technical documentation and ensure compliance with regulatory and security standards.
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
• Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
• Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
• Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.
• Integrate test suites into CI/CD pipelines
• Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.

Technical Qualifications:

• Bachelors degree in computer science, Information Technology, or related field.
• 10+ years of experience in software development, with at least 5 years in CRM systems with 5+ years in Team leadership.
• Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightening.
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
• Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
• Familiarity with tools like Jira, GitHub, Confluence.
• Strong grasp of security and privacy standards relevant to customer data handling.
• Proficiency in SFDC, .Net, Java., JavaScript, HTML 5
• Strong leadership and communication abilities.
• Analytical thinking and attention to detail.
• Ability to translate business requirements into technical solutions.

Preferred Qualifications:

• Experience in fintech or customer support technology platforms.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
• Contributions to open-source projects or technical publications.