CRM Technical Architect

The Opportunity:<br />We are supporting a confidential public sector organisation in the appointment of an experienced CRM Technical Architect to play a key role in a major CRM transformation programme on an initial 6-month contract basis for a major central government project (Government Digital Services).<br />Working within a complex enterprise environment, you will be responsible for defining the current technical landscape, developing a transitional target architecture and producing the technical artefacts required to support future CRM strategy and implementation.<br />This is a strategic architecture role requiring significant experience of CRM migration programmes, enterprise architecture, and contact centre solutions, with the successful candidate helping to shape the future technical direction of a business-critical customer engagement platform.<br />We are seeking a highly experienced Technical Architect who combines deep CRM architecture expertise with strong enterprise integration knowledge and a proven track record of delivering successful CRM migration programmes.<br />You will be comfortable operating at both strategic and technical levels, engaging with senior stakeholders and producing high-quality architectural deliverables that support long-term technology transformation.<br />If you are an experienced CRM Technical Architect with expertise in CRM migrations, enterprise architecture and contact centre solutions, we'd be delighted to hear from you.<br />Skills and Experience:

• Proven experience operating as a Technical Architect, CRM Architect or Enterprise Architect on complex transformation programmes.
• Strong experience designing and delivering CRM migration strategies.
• Experience architecting enterprise CRM solutions within large-scale organisations.
• Demonstrable experience designing technical solutions supporting contact centre environments.
• Strong understanding of systems integration, enterprise architecture and application interoperability.
• Experience producing high-quality architecture documentation and technical design artefacts.
• Strong knowledge of Architecture Modelling / Integration Design / Data Flows / Sequence Diagrams / Environment Architecture
• Experience defining non-functional requirements and technical governance processes.
• Experience developing technical risk registers, assumptions logs and implementation strategies.
• Excellent stakeholder engagement and communication skills.
• Experience supporting digital transformation and enterprise application modernisation programmes.
• Exposure to cloud technologies such as AWS or Azure would be beneficial but is not essential.<br />Role and

Responsibilities:

• Lead the technical architecture for a major CRM transformation programme.
• Assess and document the current ("As-Is") technical architecture, including applications, integrations and supporting infrastructure.
• Produce detailed architecture documentation including As-Is Architecture Diagrams / Data Flow Diagrams / Supplier Landscape Assessments / Interface Mapping
• Design the transitional target-state CRM architecture to support future organisational requirements.
• Produce technical architecture artefacts including Technical Architecture Diagrams / Integration Patterns / Sequence Diagrams / Environment Models
• Develop architecture approaches that support future CRM platform evolution while meeting immediate programme objectives.
• Identify technical risks, assumptions and architectural dependencies throughout the programme lifecycle.
• Define and document non-functional requirements including security, resilience, availability, scalability and performance.
• Support architecture governance, technical assurance and design authority reviews.
• Develop test, assurance and validation strategies.
• Produce cutover, transition, knowledge transfer and handover documentation.
• Work closely with business stakeholders, delivery teams, solution architects and third-party suppliers throughout the engagement.<br />NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around two weeks’ lead-time).<br />Applications:<br />To learn more about this newly created opportunity consulting as a GDS-focused CRM Technical Architect for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence