Senior IT Business Analyst

Estimated start date: Tuesday, 15 September 2026

Extension term: 12 months

Number of extensions: 1

Location of work: ACT

Working arrangements: Onsite

Maximum hours: 40 hours per week

Security clearance: Must be able to obtain Baseline

The Business Analyst role in ETE helps business areas shape proposals, define outcomes, and navigate the agency's investment pipeline and governance processes connecting strategic intent with practical delivery across business, enabling, and technical teams.

We're seeking a user-centric, adaptable candidate who can bridge strategy with real-world delivery, balance competing priorities, and build trusted relationships. This is not a purely technical BA role. You'll support emerging technology projects spanning cloud, infrastructure, endpoint management, automation, and collaboration platforms, helping transition new capabilities into operational services.

Cultural fit is a priority we're looking for someone who embodies and advocates for open, honest communication and collaboration, in line with the APS values of impartiality, service, accountability, respect, and ethics.

The role will be responsible for, but not limited to:

• Collaborate with stakeholders and system owners to clarify and translate requirements into strategic work packages for products, services, and solutions.
• Collate and analyse data to provide clear, evidence-based options for decision-making.
• Use process modelling and analysis techniques to define needs and opportunities, focusing on business outcomes rather than purely technical specifications.
• Guide business areas in shaping proposals through analysis, strategic input, and outcome definition, ensuring smooth progression through the investment pipeline and governance.
• Collaborate with assurance, risk, procurement, business representatives, subject matter experts, architects, and technology specialists to support well-informed decisions.
• Support the definition and continual improvement of service offerings, ensuring ICT services are fit for purpose and aligned with business strategy.
• Work with BAU and non-BAU teams to clarify scope, dependencies, and costings, supporting prioritization and delivery planning.
• Facilitate prioritization discussions, helping stakeholders weigh trade-offs and align to strategic objectives.

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

• 3-5 years experience as a Business Analyst in a program, project or portfolio management function with proven ability to deliver under limited guidance.
• Proven ability to engage and collaborate with diverse stakeholders, including business areas, ICT teams, and enabling functions, to elicit needs, explore options, and agree priorities.
• Demonstrated experience in working with others to translate findings from usability testing into actionable improvements to a user interface.
• Strong facilitation skills to guide discussions, manage trade-offs, and help business areas define clear outcomes and success measures.
• Demonstrated capability in strategic and outcome-focused analysis, enabling business areas to progress proposals through investment pipeline and governance processes.
• Proven ability to translate between business and technical perspectives, ensuring solutions are fit for purpose and aligned with organisational strategy.
• Experience in identifying and supporting capability uplift and process improvement within teams or across an organisation.
• Strong communication skills, with the ability to influence, negotiate, and build trusted relationships in complex environments.
• Relevant tertiary qualifications in ICT, business analysis, or a related discipline.
• Industry-recognised business analysis certification (e.g., aligned with BABOK).
• Membership and/or certification with the International Institute of Business Analysis (IIBA).
• Knowledge of Commonwealth ICT and resource management frameworks.
• Experience using Azure DevOps or similar tools for tracking requirements and delivery.

Due to the requirement for immediate access to PROTECTED information and systems, personnel proposed for this role must hold a current Baseline security clearance at commencement