Internal Dispute Resolution Specialist

Norwest, New South Wales 2153, Australia

Full-time Permanent Mid-level Senior

Posted 01 May 2026

Description

Internal Dispute ResolutionSpecialist

Infinity Group Australia

Salary:Package to bedeterminedbased on experience,expertiseanddemonstratedcapability. Strong Internal Dispute Resolution,AFCAand legal experience will be highly regarded.

About the Role

At Infinity, how we handle the hard moments matters.We'renow looking for an Internal Dispute Resolution Specialistto own end to end internal dispute and complaint matters, with a strong focus on complex,non standard, and high impact cases.

This is not a high volume complaints role. Instead,you'll manage a smaller number of commercially and reputationally significant disputes where judgement, fairness, and regulatory confidence are critical.The role primarily deals with disputes connected to residential property transactions, including matters arising pre andpost settlement.

Many cases require bespoke resolution pathways, close collaboration with senior business leaders, and oversight of formal legal documentation such as deeds of settlement, deeds of rescission, and confidentiality or nondisclosure agreements.

You'll be trusted to independently assess disputes against internal dispute resolution requirements, regulatory timeframes, applicable legislation, industry codes, and fairness standards, while confidently navigating ambiguity and complex stakeholder dynamics. This is a senior role for someone who values ownership, influence, and meaningful impact.

Qualifications & Experience

We're looking for someone who brings

• 3-5+ years' experience managing complex dispute resolution, complaints, or remediation matters
• Experience within financial services, credit, property, or another regulated environment
• Demonstrated exposure to Internal Dispute Resolution (IDR) frameworks and external dispute bodies such as AFCA
• Strong written capability, including drafting submissions, recommendations, decision rationales, and formal documentation
• Relevant tertiary qualifications (business, legal, law or similar), or equivalent professional experience

Skills & Attributes

You'll thrive in this role if you:

• Confidently assess matters against regulatory obligations, policy requirements, and fairness principles
• Communicate with empathy, clarity, and authority-particularly in sensitive client conversations
• Collaborate effectively with senior leaders to design bespoke resolution pathways
• Apply strong commercial judgement while remaining client centred
• Maintain high standards of governance, documentation, and dispute record keeping
• Take ownership, follow matters through, and remain proactive under pressure

About Infinity Group

Infinity Group is one of Australia's fastest growing financial services group. We help everyday Australians take control of their money, reduce debt faster, and build long term wealth-not through one off transactions, but through ongoing relationships and education. Our culture is high performance, people first and values driven. We challenge traditional thinking, back our people, and believe doing the right thing is non negotiable-especially when it's get hard.

Why Join Us

• Real impact - Your work directly shapes client trust and business integrity
• Senior visibility - Partner closely with leaders across the organisation
• Autonomy & trust - Be empowered to use your judgement, not just follow templates
• Growth mindset - Help evolve and mature a critical business function
• Supportive culture - High standards, genuine care, and strong teamwork