Desktop & MAC JAMF Engineer

Strong understanding and hands-on knowledge of windows desktop platform overall

• Strong experience in building, maintaining and administering windows desktop.

• Proficient in optimizing performance of desktops and user experience

• Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.

• Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.

• Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.

• Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.

• Experienced in Break fix laptop/Desktop issues remotely.

• Provide Remote support coverage for in-scope locations for EUC issues

• Install and swap devices at customer location

• Manage Asset and stock inventory in the organization

• Relevant Microsoft Certifications

• Available at customer location on all 5 business days

• Work on incidents, tasks and requests for the issues related to EUC

• Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.

• Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.

• Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.

• Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.

• Work with users post shipping to soft land the users on Day one and receive equipment back.

• Follow up on tickets to ensure they meet SLA and process.

• Ensure equipment is cleaned, packed as per process and shipped to the end users.

• Follow up and receive the equipment’s from users post offboarding, Break-fix or replace pc requests.

• Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.

• Provide Remote support coverage for in-scope locations for EUC issues.

• Provide remote assistance with conferenc ing equipment’s and related issues which can be remotely troubleshooted.

• Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.

• Coordinate with the other teams to manage technical support requests to resolution and closure.

• Provide instructions and usage assistance to End Users with supported devices and software.

• Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.

• On-call support for high priority incidents.