MS Teams Endpoint Performance Engineer

Overview:
Join our dynamic team as an MS Teams Endpoint Performance Engineer, where you''ll play a pivotal role in optimizing collaboration tools and endpoint performance within a high-profile enterprise setting. Ideal candidates are technically adept, proactive problem-solvers with a passion for ensuring seamless user experiences—particularly for our senior leadership. This is an excellent opportunity for seasoned professionals eager to leverage their expertise in a collaborative environment with significant visibility and impact.

Key Responsibilities:

• Diagnose and resolve complex Microsoft Teams issues, including audio/video quality problems, connectivity disruptions, call quality degradation, and collaboration challenges, ensuring peak performance across the organization.
• Manage and troubleshoot Windows endpoints (Windows 10 & 11), including OS configuration, group policies, user profiles, and Active Directory integration, to maintain optimal system health.
• Analyze workstation performance metrics related to CPU, GPU, memory, and overall system resources, identifying and resolving bottlenecks.
• Support Dell hardware troubleshooting, including desktops and laptops, to swiftly identify and resolve hardware and performance issues.
• Optimize SCCM imaging and deployment processes, ensuring standardized, efficient endpoint provisioning and updates across the enterprise.
• Investigate user-specific and group-wide issues, including tenant-level, policy, profile, and configuration discrepancies, proposing sustainable solutions.
• Collaborate closely with Infrastructure, Desktop Engineering, and Systems Architecture teams to develop and implement solutions that enhance overall system performance and reliability.
• Assist during Windows 11 migrations and support Microsoft 365 optimization initiatives to streamline enterprise productivity tools.
• Create detailed documentation, best practices, and process improvements to reduce recurring issues and elevate user experience.
• Provide high-touch technical support and guidance to executive leadership, translating complex technical concepts into clear business language.

Qualifications:

• Minimum of 5+ years supporting Microsoft enterprise environments with proven troubleshooting expertise.
• Extensive Microsoft Teams administration and issue resolution experience.
• Deep proficiency in Microsoft 365 and Office 365 environments.
• Advanced Windows 10/11 endpoint administration and troubleshooting skills.
• Hands-on experience with SCCM imaging, deployment, and endpoint management.
• Strong Active Directory knowledge and troubleshooting skills.
• Ability to diagnose and resolve hardware and system performance issues, including CPU, GPU, and memory utilization, with hands-on support for Dell hardware.
• Excellent communication skills, capable of engaging effectively with C-suite and senior stakeholders.
• Independent, innovative problem solver with a proactive approach.

Preferred Qualifications:

• Experience supporting C-suite or executive leadership teams.
• Familiarity with Microsoft Teams Phone environments.
• Experience supporting Windows 11 deployment or modernization projects.
• Knowledge of endpoint performance analytics and monitoring tools.
• Ability to develop technical standards, documentation, and operational best practices.

Publishing Pay Range: $65.00 - $75.00 hourly 
Location: Onsite